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Refund Policy for CarMusicPro

At CarMusicPro (https://carmusicpro.online/), we strive to ensure customer satisfaction with our car audio products and installation services. This Refund Policy outlines the conditions under which refunds or returns may be requested. By purchasing from our website, you agree to the terms outlined below.

1. Eligibility for Returns

  • Products: Products, including but not limited to Boss Audio Systems Speaker Set, Burmester Car Audio Speaker Set, and JBL Car Audio Speaker Set, are eligible for return within 14 days from the date of delivery, provided they meet the following conditions:
    • The product is unused, in its original condition, and in the original packaging.
    • All accessories, manuals, and components included with the product are returned.
    • Proof of purchase (order confirmation or receipt) is provided.
  • Non-Returnable Items: The following items are non-returnable:
    • Products damaged due to misuse, improper installation, or negligence.
    • Products sold as part of a promotional bundle or clearance sale (unless otherwise specified).
    • Custom-ordered or modified products.

2. Installation Services

  • Installation services provided by CarMusicPro are non-refundable once the service has been completed, except in cases where the installation is deemed defective by CarMusicPro.
  • If a defect in the installation is identified, customers must notify us within 7 days of the service date to be eligible for a resolution, which may include a re-installation or, at our discretion, a partial or full refund.

3. Refund Process

  • To initiate a return or refund request, contact us at support@carmusicpro.online with the following details:
    • Order number and purchase date.
    • Description of the issue or reason for the return.
    • Photos of the product (if applicable) to demonstrate its condition.
  • Upon approval, you will receive instructions for returning the product. Customers are responsible for return shipping costs unless the product is defective or the wrong item was shipped.
  • Refunds will be processed within 7-10 business days after we receive and inspect the returned product. Refunds will be issued to the original payment method.
  • Original shipping costs and installation fees are non-refundable, except in cases of defective products or services.

4. Defective or Damaged Products

  • If a product is delivered damaged or defective, please contact us within 7 days of delivery at support@carmusicpro.online. We may request photos or additional information to verify the issue.
  • For approved claims, CarMusicPro will, at our discretion, provide a replacement, repair, or refund. We will cover return shipping costs for defective or damaged products.

5. Cancellations

  • Orders may be canceled before shipment for a full refund. To cancel, contact us at support@carmusicpro.online as soon as possible.
  • If the order has already shipped, it is subject to the return policy outlined above.

6. Exclusions

  • CarMusicPro reserves the right to refuse returns or refunds if the product does not meet the eligibility criteria or if the return request is made outside the specified timeframes.
  • Refunds will not be issued for issues arising from improper vehicle compatibility, as it is the customer’s responsibility to verify compatibility before purchase.

7. Contact Us

For any questions or assistance with returns or refunds, please reach out to us at support@carmusicpro.online.

Last Updated: August 9, 2025